FAQ
FAQ’s – Retire Your Ride Program
1) Does my vehicle need to be complete?
Yes, your vehicle needs to be complete with no missing parts. If your vehicle is not complete please contact us at 1300 623 466 to make sure your vehicle qualifies for the program. A missing battery or small parts will not affect the eligibility of your vehicle.
2) Does my vehicle need to be in running condition?
Your vehicle does NOT need to be in running condition to be eligible for the program. While helpful, it is not a requirement.
3) Does it matter what year my vehicle is?
We accept any year, make or model of vehicle. Members value their bids based on the year, make, model and location of your vehicle.
4) Do you require the original ownership documents and keys for the vehicle?
Yes we do require evidence that the seller owns or is acting with the authority of the owner of the vehicle. This might include a copy of the vehicle registration invoice, or evidence of road authority login or a copy of registration papers. The two truck will be required to take a photo of your Driver’s Licence at the time of vehicle collection. You would also need to give the keys to the recycler or tow truck driver at the time of pickup.
5) Do you pickup in underground parking or in an alleyway?
No, we cannot collect any vehicle from underground parking or an alleyway; there must be sufficient room for a tow truck to be able to maneuver. If your vehicle is in underground parking you will need to bring it up to street level before it can be collected.
6) How much money will I receive for my vehicle?
Certified auto recyclers receive the year/make/model/condition/odometer/city information, plus photos you upload, to bid on your vehicle for its parts and material re-use values. The bid amount depends on the vehicle and its location. In all cases you get to approve or decline the bid. In some cases a vehicle will not attract a bid and unfortunately we would not be able to assist you.
7) How do I apply for the program?
You can apply online at www.retireyourride.com.au or you can call 1300 623 466 and we will do the application for you. Please note you will need the vehicle ownership information with you when you call.
8) What is the process for Retire Your Ride?
Once you have filled out the online application your vehicle information gets sent out to local authorized recyclers who then have two (2) business days to bid on the vehicle. Once the bidding process has ended, you will receive an email the next day letting you know what the highest bid for your vehicle is. You can then choose to accept or decline the bid. If you accept the bid, the authorized recycler will contact you within two (2) business days to arrange pickup of the vehicle and make payment to you. If you decline the bid, your application will be cancelled.
9) Do you pick up in remote areas?
We pick up in most major population centres. If your vehicle is located in a small or remote area please contact us at ryr@autorecycle.com.au to make sure we can service your area.
10) Are there any costs involved?
There is no cost for pickup of the vehicle. If you have outstanding fees, tickets, liens, etc. on the vehicle, these must be paid prior to pickup. Retire Your Ride is not responsible for any outstanding fees attached to the vehicle. The statement
“I agree to indemnify the Auto Recyclers Association of Australia and its members and agents harmless from cost, damage or expense incurred” in the application process addresses this issue.
11) Do you accept motorcycles?
At this time we do not accept motorcycles into the program.
12) How will I get paid?
The recycler will pay you upon taking over vehicle ownership and keys. Payment will be by Direct Bank Transfer to a nominated bank account.
13) What do I need to provide when the vehicle is being picked up?
You will need to provide photo ID (e.g. Drivers Licence) and relevant documentation showing you are the legal owner of the vehicle or evidence you are acting for the owner. You will need to provide the keys for the vehicle.
14) Will I get some kind of receipt?
The authorized recycler will provide you with a Retire Your Ride receipt containing pickup information along with payment information that you will need to sign off on.
15) What happens to my vehicle once it has been picked up by the recycler?
Your vehicle will be environmentally safely recycled by one of our authorized recyclers. The vehicle will be drained of harmful fluids prior to dismantling. For more information on this process please visit this is the code of practice all our recyclers must follow.
16) What should be done prior to pickup of my vehicle?
You will need to remove all your personal belongings from the vehicle.
17) What happens to my licence plates?
Your licence plates are yours to keep, please remove them prior to pickup of the vehicle. If you have time left on your plate sticker and are not planning to use the plates for another vehicle you can return the plates to your nearest licence office where you may be entitled to a refund.
18) How does the vehicle get transferred out of my name?
The authorized recycler who obtains your vehicle will transfer the vehicle out of your name, you will just need to sign and date the back of the vehicle portion of the ownership.
19) Will my vehicle be resold or returned to the road?
Your vehicle will not be resold or go back on the road, all vehicles are strictly environmentally safely recycled by an authorized recycler.
20) What if I have more questions?
You can contact us at 1300 623 466 or email us at ryr@autorecycle.com.au and we will be happy to assist you.